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Industry response to the Covid-19 crisis:

Working to support customers, communities and charities 

As the world is reeling from the impact of the Covid-19 pandemic, insurance and long-term savings firms are helping vulnerable customersproviding funding and practical assistance to charities and communities, and supporting the NHS and the UK’s volunteer army. 

The Covid-19 Support Fund

Covid-19 Support FundThe industry has launched a new fund to help support some of the people hardest hit by the Covid-19 crisis. It will comprise charitable contributions from firms right across the sector and will operate in partnership with the Charities Aid Foundation, and a network of partners, including the National Emergencies Trust. The Fund aims to raise £100million, with over £80million already having been pledged. Learn more here.

The COVID-19 outbreak is unprecedented in modern times and is
a significant challenge to the UK economy and the insurance and long-term savings industry. The sector has worked hard to serve its customers, support its employees and has set up the Covid-19 Support Fund, one of the largest private sector charitable funds. 

Helping customers, citizens and charities Insurers response to the Covid-19 crisisDetails this activity.


ABI Member Pledges

Member pledgesFrom the beginning of the Covid-19 crisis, our members have made a series of industry-wide commitments on home, motor and travel insurance and protection to help and support customers across the UK, and firms continue to adapt to meet the needs of customers and follow guidance from the Government and regulators.

How ABI members are responding

Helping customersABI members are going further for customers, communities and charities through a range of initiatives. From introducing insurance payment holidays, to free or expanded breakdown cover for NHS workers, to increasing their support for vulnerable customers, pledging donations and supporting food banks. Click here to find out more.


We have captured a range of initiatives that our member firms have put in place to respond to COVID-19. These web pages are updated on a regular basis, but for the latest information please visit individual member websites.