During the course of the pandemic, private hospitals have supported the NHS by providing their facilities to help the national effort to fight the virus. This meant that many non-urgent treatments for PMI customers were delayed. With the situation in the UK having stabilised, normal service has resumed in private facilities.
People who are due urgent and time-critical support and care, such as cancer treatment, will still be treated as a matter of priority. Some delays may still be possible for customers due to have non-urgent treatment but they will still receive their treatment.
We believe this is the right and the responsible response to the continued strain the pandemic is putting on health services.
This FAQ is set out to provide further clarity for health insurance customers during this unprecedented time.