We understand the continued use of private hospitals will raise many questions for private medical insurance customers about the level of treatment they can expect. At this time of national crisis it is right that private facilities are used to help the national effort to fight the virus. People who are due urgent and time-critical support and care, such as cancer treatment, will still be treated as a matter of priority.
Customers due to have non-urgent treatment will still receive their treatment, but only when it is reasonably possible to do so, and the COVID-19 situation has stabilised. We believe this is the right and the responsible response to the continued strain the pandemic is putting on health services. This FAQ is set out to provide further clarity for health insurance customers during this unprecedented time