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Chapter Seven Insurers and Changing Regulation

This chapter covers the trends shaping the future for UK regulation of insurance, which are: 

  • A focus on judgement and outcomes 
  • Early intervention in a low-trust environment
  • Customer-centricity, repositioning the customer/insurer balance of responsibility
  • Better understanding of the big companies and market dynamic
  • Emphasis on the culture of insurers and self-regulation

View chapter seven (pdf 283kB).