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Keep track of your pension

Moving house is an exciting and stressful time. We understand that you might not be able to keep track of everything on your checklist, for example, telling your pension and insurance provider your new address. With the average Brit moving house eight times in their life, it is therefore very easy for providers to lose contact with customers.

The Life and Long-term Savings industry is committed to finding customers they have lost contact with, so that they can keep them informed regarding key events and information on the policies they have.

As an industry, our goal is to re-establish contact with every customer when policy information issued is returned by the Royal Mail as either 'Gone Away' or 'Return to Sender'. While millions are spent every year by providers to reconnect with gone-away customers, it is not an easy task. If you think you are one of the customers of a provider who does not have your address, here are some tips on how you could help providers to find you.

Respond to tracing letters

If the letter is addressed to you

You may have recently received a letter from a company you have a policy with asking you to verify personal and address details. Your response to this letter is important as it will allow the company to re-establish contact with you and make sure that the information, they hold for you is correct and up to date. The letter would provide channels to reconnect with your provider, commonly by letter, email, phone or online portal. Some providers will also enclose an address verification form.

Your provider will ask for your personal information to confirm your identity and to ensure the correct record will be updated. Similarly, you can also check if the letter is genuine by crosschecking contact details received against the list below or our member list.

It’s possible you haven’t heard of the provider who is writing to you. Either your employer might have taken out a policy for you, or the company might have been taken over by another company. That doesn’t mean it’s a scam. Here are some more ways to identify and protect yourself from pension scams.

If the letter is addressed to a former occupant

If the letter you received is addressed to a former occupant of your home, you could make a big difference by returning the letter to the provider. Simply write down ‘This person no longer lives here’ on the front of the envelope and put the letter into any post box. There is no cost and you could have helped someone reconnect with their savings.

See more tips about tracing your life insurance and pension policies on our page here.

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  • Bank of Scotland Investment Services

    Bank of Scotland Investment Services is now administered by Scottish Widows.

    To discuss your policy, please contact Scottish Widows on:
    Tel: 0345 030 6244
    Online enquiry form: https://adviser.scottishwidows.co.uk/forms/general-enquiry.html 
    Visit: https://www.scottishwidows.co.uk
    Or write to us at: Scottish Widows Limited, PO Box 24171, 69 Morrison Street, Edinburgh, EH3 1HL

  • Barclays Life Assurance Co. Ltd

    Barclays Life Assurance Co. Ltd is now administered by ReAssure.
    To find out more, please visit: www.reassure.co.uk

  • Bright Grey

    Bright Grey is now administered by Royal London.

    Products offered:

    • Miscellaneous

    To discuss your policy, please contact Royal London on:
    Tel: 0345 6094 500
    Email: [email protected]
    Visit: https://www.royallondon.com/contact/
    Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF

  • Britannic Assurance

    Britannic Assurance is now administered by Phoenix Group.
    To discuss your policy, please contact Phoenix Group on:
    Tel: 0345 305 5552
    Overseas: +44 (0)1732 427 114
    Visit: http://www.phoenixlife.co.uk/customer-centre
    Write to us: Phoenix Life, 301 St Vincent Street, Glasgow, G2 5AB

  • British National Life Assurance (BNLA)

    British National Life Assurance (BNLA) is now administered by Sun Life Financial of Canada.
    To find out more about your policy, please visit: www.sloc.co.uk

  • British Widows Assurance Company Limited

    British Widows Assurance Company Limited is now administered by Prudential.
    To discuss your policy, please contact Prudential on:
    Tel: 0800 000 000
    Overseas: (+)44 1786 448844
    Visit: https://www.pru.co.uk/contact-us/identifying-older-policies
    Or write to us at: Customer Service Centre, Prudential, Lancing, BN15 8GB