• Comms guidelines – ABI Gone-away customers engagement optimisation tool kit (PDF, 2MB)

    (PDF, 2MB)

    This communications guideline is designed to help firms operating in the life and long-term savings market in reaching out to those gone-away customers.

  • ABI Gone-away customers engagement optimisation tool kit (PDF, 265kB)

    (PDF, 265kB)

    This ABI Gone-away Customers Engagement Optimisation Tool Kit’ (the ‘Tool Kit’) is designed to help firms operating in the life and long-term savings market to...

  • ABI Unit Linked Guide 2019 (PDF, 332kB)

    (PDF, 332kB)

    The ABI Guide to Good Practice for Unit-Linked Funds 2019 is the fourth edition of the Guide, which has been updated by a working group of the ABI to ensure it remains appropriate and up to date.  It provides some updates in the context of relevant key regulations implemented since its last publication in 2014.

  • Defining Safe Automation technical document Aug 2019 (PDF, 9MB)

    (PDF, 9MB)

    Automated driving will bring huge changes and opportunities to motorised transportation and will deliver significant benefits in terms of road safety and reduction in collisions and road casualties....

  • ABI Code of Practice on Misrepresentation and Claims Sept 2019 (PDF, 246kB)

    (PDF, 246kB)

    This ABI Code of Practice: Managing Claims for Individual and Group Life, Critical Illness and Income Protection Insurance Products (‘the Code’) covers the continuing fair treatment of claims for UK individual and group life, critical illness, income protection and other long-term protection insurance contracts...

  • State of the Market Report 2019 (PDF, 1MB)

    (PDF, 1MB)

    This years report focuses in on some of the issues that have been particularly important to the industry over the last year, from civil liability reform to the ongoing impact of automatic enrolment. There is no doubt that it has been a challenging time for firms across the industry, as they deal with ongoing soft market conditions, regulatory concerns about general insurance pricing, pension transfers and use of data, Brexit planning, spikes in storm and subsidence claims (not at the same time), and many more factors that influence their businesses.

  • Renewed ABI and BIBA code regarding support for potentially vulnerable motor and household customers at renewal 2018 (PDF, 104kB)

    (PDF, 104kB)

    The ABI and BIBA will review any changes to the legislative and regulatory environment, and make a recommendation to the ABI General Insurance Council and the BIBA Main Board no later than 1 November 2021 as to whether the Code should continue in its current or an amended form.