Blogs
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Managing complaints with empathy is key to customer retention and advocacy
12/04/2021
Nikki Ceko, General Insurance Account Director at Huntswood, has blogged for the ABI on how managing complaints with empathy is key to customer retention and advocacy, and shares findings from…
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Watching the wolf: Why the climate emergency threatens us all
26/03/2021
Blog based on the opening remarks by Sir James Bevan, Chief Executive of the Environment Agency at the Association of British Insurers’ Annual Conference, 23 February 2021
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We can build back better by making flexible work
08/03/2021
Another year rolls by and what a year it has been. In the run up to International Women’s Day, several reports have been published that shine a light on some of the challenges faced by working women...
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The Role of Pensions in Driving ESG Investment
24/02/2021
Interest in Environmental, Social and Governance (ESG) investing has grown significantly in recent years with consumers, driven by Generation X and millennials...
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Combatting pension scams: tactics learnt from public health experts
11/02/2021
What lessons from the pandemic can be used to tackle pension and investment scams? ABI's Evey Tang looks the tactics used to combat coronavirus and how they can be applied to pension and investment scams.
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Equipping insurers with the tools to rebuild trust
11/02/2021
Kay Swinburne, Vice Chair of Financial Services at KPMG, offers a thought-provoking perspective on the relationship between customers and insurers ahead of a panel on strategic and reputational challenges for the industry at the ABI’s Annual Conference.
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Answering your questions on combustible cladding and insurance
09/02/2021
I recently wrote about the incredibly difficult challenges facing many leaseholders living in buildings with combustible cladding and we know the cost of insurance is only one of those challenges...
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The insurance and long-term savings industry’s tax contribution to the UK economy
08/02/2021
How much of government revenues is the insurance industry responsible for, and which taxes make up the majority of the contribution?
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Climate change: insuring a net-zero world and financing the journey to get there
04/02/2021
Ahead of the ABI's Annual Conference 2021, Matthew Francis, KPMG, blogs about the role of the insurance and long-term savings industry in responding to climate change.
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2021 must be a year of action on the issue of combustible cladding
27/01/2021
We might not yet have reached the end of January, but much has already been said this year on the issue of combustible cladding. The announcement last week from the Ministry of Housing, Communities and Local Government of a new national construction products regulator...
