Blogs

  • Guest Blog: Driving Customer Value, Experience, and Trust Through AI

    12/02/2025

    AI is revolutionising the insurance sector, creating personalised customer experiences, boosting satisfaction, and building trust. By harnessing AI, KPMG is driving innovation in managing customer vulnerability, enhancing complaint resolutions, and transforming the way insurers engage with their clients.

  • Guest Blog: The Financial Services Revolution: Navigating a Data-Driven Future

    10/02/2025

    The financial services sector is in the midst of a dramatic transformation, driven by a confluence of technological advancements and evolving market demands. KPMG's Global Tech Report: Financial Services Insights, released in January 2025, paints a vivid picture of this dynamic landscape, highlighting the key trends shaping the industry's future. 

  • Defusing the pensions time bomb: A call to action for bridging the adequacy gap

    22/01/2025

    Dan Scholey, CCO of Moneyhub, addresses the looming pensions crisis in Britain saying that transparency, accessibility, and seamless contributions are essential for a secure retirement for future generations.

  • 2024: a year in the low value injury world

    14/01/2025

    The start of 2025 is the perfect time to look back on those key developments which occurred in 2024 in the low value injury space and what these mean for claims. 2024 delivered a substantial number of decisions which have altered the landscape: the Supreme Court judgment of Hassam v Rabot; the publication of the latest edition of the Judicial College guidelines and the release of the report reviewing the whiplash regulations. All these developments are likely to result in pushing claims’ cost in the low value space in an upward trajectory.

  • Inclusive Excellence – Guest Blog – Katherine Wilson, Carers UK

    21/11/2024

    In this edition, we are thrilled to feature insights from Katherine Wilson, Head of Employment and Specialist Delivery at Carers UK. Katherine recently joined the ABI DEI Network to discuss the latest facts about the growing cohort of workers with caring responsibilities, their new rights under the Carer’s Leave Act 2023, and practical insights from employers on supporting carers at work. A few months on, she shares further thoughts on identifying staff with caring responsibilities and how forward-looking employers are supporting them.

  • Insurance Sector Fraud Charter

    20/11/2024

    Since publication of UK Fraud Strategy, we have been working hard with the government to develop an Insurance Sector Fraud Charter that was published last week. The Charter contains a number of insurance and public sector commitments that will make the UK even more resilient to insurance fraud. The key commitments focus on bolstering consumer awareness and victim support, tackling professional enablers and illegal insurance intermediaries and improving data & information sharing.

  • Motor Insurance Taskforce FCA Market Study

    30/10/2024

    What are they, who is involved and what is happening?   What is the taskforce?  On Wednesday 16th October, the Department for Transport (DfT) and His Majesty’s Treasury (HMT…

  • Value for Money: Getting the right metrics matters

    24/10/2024

    This blog first appeared in Citywire. Getting the value for money (VFM) framework right could be transformational for savers and our industry. Getting it wrong would be disruptive and potentially…

  • Improving population health: The role of insurers as investors

    22/10/2024

    In this blog we will unpick the role of insurers, both as protectors and investors, in influencing population health. It also sets out the steps that ShareAction has identified for insurers to take to harness their powers as investors to address health-related risks across society.

  • Guest Blog: Tools of the trade

    11/10/2024

    Insurers have a number of ways to combat the rising cost of claims: green parts, use of technology and more engagement with both service providers and customers are just a few. Getting ahead of costs now will assist in dealing with added future expenses from electrification and technological advancement.