Blogs

  • Managing complaints with empathy is key to customer retention and advocacy

    12/04/2021

    Nikki Ceko, General Insurance Account Director at Huntswood, has blogged for the ABI on how managing complaints with empathy is key to customer retention and advocacy, and shares findings from…

  • 'We have an opportunity for fundamental change'

    21/12/2020

    James Dalton, Director of General Insurance Policy, gives his take on the response of the sector to the pandemic and how issues, such as GI pricing, are affecting the sector.

  • Strength through association

    21/12/2020

    It has been a year like no other in living memory, but I am very proud of how the ABI and our members have worked together to navigate such a seismic year. Our ABI member survey had our highest-ever scores for positivity and value for money, so we know we have been there for you when it mattered most.

  • Roadmap to walk the talk

    21/12/2020

    Our Director of Advocacy Ben Wilson explains that customers and stakeholders are increasingly savvy and cynical about PR. Deeds – not just words – are needed to build the industry’s reputation post-Covid-19.