Blogs

Covid-19 and Vulnerable Customers: Pandemic brings FCA Guidance into Sharper Focus

15/10/2020

As Covid-19 continues to evolve in unprecedented ways, it is clear that protecting vulnerable customers will continue to be a key focus for the FCA. Widespread job losses, increased social…
The FCA General Insurance Pricing Practices Market Study: what could this mean for customers?

22/09/2020

The Financial Conduct Authority has published its market study on pricing practices in the General Insurance market for household and motor insurance.
Oversight in the distribution chain - a game of Chinese whispers?

18/02/2020

Regulatory interest in the distribution chain is not new. However, from the Insurance Distribution Directive and the FCA’s Thematic Review on the general insurance distribution chain in the…
Framing operational resilience

11/10/2019

Some time ago it was fashionable to see organisations as individuals, or at least to draw comparisons between how organisations and individuals behave. International relations theories, such as…