Keep track of your pension
Moving house is an exciting and stressful time. We understand that you might not be able to keep track of everything on your checklist, for example, telling your pension and insurance provider your new address. With the average Brit moving house eight times in their life, it is therefore very easy for providers to lose contact with customers.
The Life and Long-term Savings industry is committed to finding customers they have lost contact with, so that they can keep them informed regarding key events and information on the policies they have.
As an industry, our goal is to re-establish contact with every customer when policy information issued is returned by the Royal Mail as either 'Gone Away' or 'Return to Sender'. While millions are spent every year by providers to reconnect with gone-away customers, it is not an easy task. If you think you are one of the customers of a provider who does not have your address, here are some tips on how you could help providers to find you.
Respond to tracing letters
You may have recently received a letter from a company you have a policy with asking you to verify personal and address details. Your response to this letter is important as it will allow the company to re-establish contact with you and make sure that the information, they hold for you is correct and up to date. The letter would provide channels to reconnect with your provider, commonly by letter, email, phone or online portal. Some providers will also enclose an address verification form.
Your provider will ask for your personal information to confirm your identity and to ensure the correct record will be updated. Similarly, you can also check if the letter is genuine by crosschecking contact details received against the list below or our member list.
It’s possible you haven’t heard of the provider who is writing to you. Either your employer might have taken out a policy for you, or the company might have been taken over by another company. That doesn’t mean it’s a scam. Here are some more ways to identify and protect yourself from pension scams.
If the letter you received is addressed to a former occupant of your home, you could make a big difference by returning the letter to the provider. Simply write down ‘This person no longer lives here’ on the front of the envelope and put the letter into any post box. There is no cost and you could have helped someone reconnect with their savings.
See more tips about tracing your life insurance and pension policies on our page here.
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Pearl is now administered by Phoenix Group.
To discuss your policy, please contact Phoenix Group on:
Tel: 0345 882 8121
Visit: http://www.phoenixlife.co.uk/customer-centre
Postal address: Phoenix Life, Lynch Wood Park, Lynch Wood, Peterborough, PE2 6FY -
Pegasus Whole of Life is now administered by Royal London.
Products offered:
- Life insurance
- Miscellaneous
To discuss your policy, please contact Royal London on:
Tel: 0345 609 4500
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London, 1 Thistle Street, Edinburgh, EH2 1DG -
Permanent Insurance Company Limited is now administered by LV.
To discuss your policy, please contact LV on:
Tel: 01202 292333
Visit: www.lv.com
Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF -
Phoenix (Royal Sun Alliance) is now administered by Canada Life.
To discuss your policy, please contact Canada Life on:
Contact number: 0345 606 0708
Address: Canada Life Place, High Street, Potters Bar, EN6 5BA
Email: [email protected]
Website: https://www.canadalife.co.uk/ -
The Phoenix Group now administers the following organisations:
- Abbey Life
- Allianz Cornhill
- Britannic Assurance
- London Life
- NPI
- Pearl
- Royal and Sun Alliance
- Royal Life
- Scottish Mutual
- Scottish Provident
- SunLife
- Swiss Life
For more information, please visit www.phoenixlife.co.uk/customer-centre
Contact number: 01733 470 470
Postal address: Phoenix Life, PO Box 1243, Peterborough, PE2 6FY
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Phoenix Life Assurance Limited is now administered by Royal London.
Products offered:
- Pensions
- Life insurance
- Investments and savings
- Miscellaneous
To discuss your policy, please contact Royal London on:
Tel: 0345 741 3002
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London, 301 St Vincent Street, Glasgow, G2 5PB -
For more information about your Police Mutual policy, contact Police Mutual on Tel: 01543 441 630, Visit: www.policemutual.co.uk
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Premium Life Assurance Company Limited is now administered by Countrywide Assured.
To discuss your policy, please call Chesnara plc on: 0800 262 536 / 0800 414 101 or visit: www.chesnara.co.uk -
Progress Life Assurance is now administered by Royal London.
Products offered:
- Miscellaneous
To discuss your policy, please contact Royal London on:
Tel: 0345 675 3555
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
Protection Life Limited is now administered by Countrywide Assured.
To discuss your policy, please call Chesnara plc on: 0345 3000 144 or visit: www.chesnara.co.uk -
Prudential now administers the following organisations:
- Scottish Amicable Life Assurance Company
- Vavasseur Life Assurance Company Limited
- Greville Insurance (life assurance)
- British Widows Assurance Company Limited
- Equitable Life (With Profit Annuities only)
To discuss your policy, please contact Prudential on:
Tel: 0800 000 000
Overseas: (+)44 1786 448844
Visit: Pru.co.uk
Or write to us at: Customer Service Centre, Prudential, Lancing, BN15 8GB