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Keep track of your pension

Moving house is an exciting and stressful time. We understand that you might not be able to keep track of everything on your checklist, for example, telling your pension and insurance provider your new address. With the average Brit moving house eight times in their life, it is therefore very easy for providers to lose contact with customers.

Pay Your Pension Some Attention with Timmy Mallett

The Life and Long-term Savings industry is committed to finding customers they have lost contact with, so that they can keep them informed regarding key events and information on the policies they have.

As an industry, our goal is to re-establish contact with every customer when policy information issued is returned by the Royal Mail as either 'Gone Away' or 'Return to Sender'. While millions are spent every year by providers to reconnect with gone-away customers, it is not an easy task. If you think you are one of the customers of a provider who does not have your address, here are some tips on how you could help providers to find you.

Respond to tracing letters

If the letter is addressed to you

You may have recently received a letter from a company you have a policy with asking you to verify personal and address details. Your response to this letter is important as it will allow the company to re-establish contact with you and make sure that the information, they hold for you is correct and up to date. The letter would provide channels to reconnect with your provider, commonly by letter, email, phone or online portal. Some providers will also enclose an address verification form.

Your provider will ask for your personal information to confirm your identity and to ensure the correct record will be updated. Similarly, you can also check if the letter is genuine by crosschecking contact details received against the list below or our member list.

It’s possible you haven’t heard of the provider who is writing to you. Either your employer might have taken out a policy for you, or the company might have been taken over by another company. That doesn’t mean it’s a scam. Here are some more ways to identify and protect yourself from pension scams.

If the letter is addressed to a former occupant

If the letter you received is addressed to a former occupant of your home, you could make a big difference by returning the letter to the provider. Simply write down ‘This person no longer lives here’ on the front of the envelope and put the letter into any post box. There is no cost and you could have helped someone reconnect with their savings.

See more tips about tracing your life insurance and pension policies on our page here.

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  • Laurentian

    Laurentian is now administered by Sun Life Financial of Canada.
    To find out more about your policy, please visit: www.sloc.co.uk

  • Leeds Life (Aviva)

    Leeds Life (Aviva) is now administered by Scottish Widows.


    To discuss your policy, please contact Scottish Widows on:
    Tel: 0345 030 6244
    Online enquiry form: https://adviser.scottishwidows.co.uk/forms/general-enquiry.html 
    Visit: https://www.scottishwidows.co.uk
    Or write to us at: Scottish Widows Limited, PO Box 24171, 69 Morrison Street, Edinburgh, EH3 1HL

  • Life Casualty & General Insurance Company

    Life Casualty & General Insurance Company is now administered by ReAssure.

    To discuss your policy, please contact ReAssure on:
    Tel:     0800 073 1777

    Visit: https://www.reassure.co.uk/help

    Postal address: ReAssure, Windsor House, Telford, TF3 4NB

  • Lifetime

    Lifetime is now administered by ReAssure.

     

    To discuss your policy, please contact ReAssure on:
    Tel:     0800 073 1777

    Visit: https://www.reassure.co.uk/help

    Postal address: ReAssure, Windsor House, Telford, TF3 4NB

  • Liverpool Crown & Anchor Friendly Society

    Liverpool Crown & Anchor Friendly Society is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel: 01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF

  • Liverpool Protective Assurance & Burial Society

    Liverpool Protective Assurance & Burial Society is now administered by LV.
    To discuss your policy, please contact LV on:
    Tel:     01202 292333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF

  • Lloyds TSB

    Lloyds TSB (Blackhorse/TSB) is now administered by Scottish Widows.


    To discuss your policy, please contact Scottish Widows on:
    Tel: 0345 030 6244
    Online enquiry form: https://adviser.scottishwidows.co.uk/forms/general-enquiry.html 
    Visit: https://www.scottishwidows.co.uk
    Or write to us at: Scottish Widows Limited, PO Box 24171, 69 Morrison Street, Edinburgh, EH3 1HL

  • London and Edinburgh Life

    London and Edinburgh Life is now administered by Phoenix Life.

    To discuss your policy, please contact Phoenix Life on:
    Tel:     0345 600 5405
    Overseas and Mobile Phone Caller:     01202 023102
    Retirement Line: 0345 600 3649
    Text phone: 0345 600 0355 (for all calls for deaf or hearing impaired callers only)

    Visit: https://www.phoenixlife.co.uk/customer-centre

    Or write to us: Phoenix Life, 100 Holdenhurst Road, Bournemouth, Dorset BH8 8AL

  • London & Manchester

    London & Manchester is now administered by Aviva.
    To find out more about your policy, please visit: www.aviva.co.uk

  • London Life

    London Life is now administered by Phoenix Group.


    To discuss your policy, please contact Phoenix Group on:
    Tel: 0345 887 3777
    Visit: http://www.phoenixlife.co.uk/customer-centre
    Write to us: Phoenix Life, Lynch Wood Park, Lynch Wood, Peterborough, PE2 6FY

  • LV

    LV now administers the following organisations: 

    • Ardwick Union Burial Society
    • City Mutual (Guernsey) Collecting Society
    • City Mutual (Jersey) Collecting Society
    • Druids Burial Society
    • General Federation of Trade Unions Friendly & Collecting Society (GFTU)
    • General Friendly Collecting Society (formerly Leeds and General Friendly Society) (includes the Hulme Burial Society)
    • Hibernian Mutual Assurance Collecting Society
    • Independent Burial Society
    • Keighley Samaritan Brief
    • Liverpool Crown & Anchor Friendly Society
    • Liverpool Protective Assurance & Burial Society
    • Most Friendly Burial Collecting Society
    • New Era
    • Permanent Insurance Company Limited
    • Royal National Pension Fund for Nurses (RNPFN)
    • Teachers
    • Tomorrow
    • UIA Insurance Limited (life business only)
    • UIA (Insurance)
    • Withington Friendly Burial Collecting Society

    To discuss your policy, please contact LV on:
    Tel: 01202 292 333 
    Visit: www.lv.com
    Or write to us at: Liverpool Victoria Friendly Society , County Gates, Bournemouth, BH1 2NF