Keep track of your pension
Moving house is an exciting and stressful time. We understand that you might not be able to keep track of everything on your checklist, for example, telling your pension and insurance provider your new address. With the average Brit moving house eight times in their life, it is therefore very easy for providers to lose contact with customers.
The Life and Long-term Savings industry is committed to finding customers they have lost contact with, so that they can keep them informed regarding key events and information on the policies they have.
As an industry, our goal is to re-establish contact with every customer when policy information issued is returned by the Royal Mail as either 'Gone Away' or 'Return to Sender'. While millions are spent every year by providers to reconnect with gone-away customers, it is not an easy task. If you think you are one of the customers of a provider who does not have your address, here are some tips on how you could help providers to find you.
Respond to tracing letters
You may have recently received a letter from a company you have a policy with asking you to verify personal and address details. Your response to this letter is important as it will allow the company to re-establish contact with you and make sure that the information, they hold for you is correct and up to date. The letter would provide channels to reconnect with your provider, commonly by letter, email, phone or online portal. Some providers will also enclose an address verification form.
Your provider will ask for your personal information to confirm your identity and to ensure the correct record will be updated. Similarly, you can also check if the letter is genuine by crosschecking contact details received against the list below or our member list.
It’s possible you haven’t heard of the provider who is writing to you. Either your employer might have taken out a policy for you, or the company might have been taken over by another company. That doesn’t mean it’s a scam. Here are some more ways to identify and protect yourself from pension scams.
If the letter you received is addressed to a former occupant of your home, you could make a big difference by returning the letter to the provider. Simply write down ‘This person no longer lives here’ on the front of the envelope and put the letter into any post box. There is no cost and you could have helped someone reconnect with their savings.
See more tips about tracing your life insurance and pension policies on our page here.
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ReAssure now administers the following organisations:
- Aetna Life
- Alico UK
- Barclays Life Assurance Co. Ltd.
- Bedford Life Assurance Society Ltd.
- Continental Life
- Crown Financial Management
- Eagle Star Life Assurance Co. Ltd.
- GAN UK plc
- GE Life
- Gresham Life
- Grosvenor Life
- Guardian Financial Services
- Guardian Royal Exchange (GRE)
- HSBC Life UK
- Legal & General
- Life Casualty & General Insurance Company
- Lifetime
- New Zealand Life
- National Mutual Life and National Mutual Pension Ltd.
- Occidental Life Insurance Company
- Old Mutual Wealth Life Assurance
- ReAssure UK Life Assurance Co. Ltd.
- RFSG (UK)
- UK Life
- Virgin Money Life
- Windsor Life Assurance Co. Ltd.
- Zurich Financial Services
To discuss your policy, please contact ReAssure on:
Tel: 0800 073 1777
Visit: http://www.reassure.co.uk/help
Postal address: ReAssure, Windsor House, Telford, TF3 4NB -
Refuge is now administered by Royal London.
Products offered:
- Pensions
- Life insurance
- Investments and savings
To discuss your policy, please contact Royal London on:
Tel: 0345 050 2020
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
RFSG (UK) Plc. is now administered by ReAssure.
To discuss your policy, please contact ReAssure on:
Tel: 0800 073 1777Visit: https://www.reassure.co.uk/help
Postal address: ReAssure, Windsor House, Telford, TF3 4NB
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RL360 (no longer a part of RLG) is now administered by Royal London.
Products offered:
- Life insurance
- Investments and savings
To discuss your policy, please contact Royal London on:
Tel: 01624 681 682
Email: [email protected] -
To find out the contact details applicable for your Rothesay policy, please search for your previous pension scheme or insurer on: www.rothesay.com/contact
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Royal Life is now administered by Phoenix Group.
To discuss your policy, please contact Phoenix Group on:
Tel: 0345 788 3311
Visit: http://www.phoenixlife.co.uk/customer-centre
Postal address: Phoenix Life, PO Box 1243, Peterborough, PE2 2LD -
Royal Liver (ROI) is now administered by Royal London.
Products offered:
- Pensions
- Life insurance
- Investments and savings
- Miscellaneous
To discuss your policy, please contact Royal London on:
Tel: 18450 246111
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
Royal Liver (UK) is now administered by Royal London.
Products offered:
- Pensions
- Life insurance
- Investments and savings
- Miscellaneous
To discuss your policy, please contact Royal London on:
Tel: 0345 050 2020
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
Royal London now administers the following organisations:
- United Friendly
- United Friendly Financial Planning (including Devonshire Life and Acuma)
- Refuge
- N&P
- Royal Liver (UK)
- Royal Liver (ROI)
- Canterbury Life
- Phoenix Life Assurance Limited
- Abbey National/Santander
- Scottish Life Pensions (inc new RL policies taken out after 24/11/2004)
- CIS (excluding Stakeholder pensions)
- CIS Stakeholder pensions
- Bright Grey
- Royal London Life Assurance (sold on an advised basis)
- Royal London Life Assurance (sold direct)
- Scottish Provident
- Caledonia Life (ROI)
- Irish Life (ROI)
- Friends Provident (ROI)
- Pegasus Whole of Life
- Progress Life Assurance
- Scottish Mutual Assurance
- RL360 (no longer a part of RLG)
To discuss your policy, please contact Royal London on:
Tel: 0345 050 2020
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
Royal London Life Assurance (sold direct) is now administered by Royal London.
Products offered:
- Life insurance
- Investments and savings
- Miscellaneous
To discuss your policy, please contact Royal London on:
Tel: 0345 266 5400
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Customer Services, PO Box 409, Royal London House, Alderley Road, Wilmslow, SK9 0EG -
Royal London Life Assurance (sold on an advised basis) is now administered by Royal London.
Products offered:
- Pensions
- Life insurance
To discuss your policy, please contact Royal London on:
Tel: 0345 6094 500
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
Royal National Pension Fund for Nurses (RNPFN) is now administered by LV.
To discuss your policy, please contact LV on:
Tel: 01202 292333
Visit: www.lv.com
Or write to us at: Liverpool Victoria Friendly Society, County Gates, Bournemouth, BH1 2NF -
Royal and Sun Alliance is now administered by Phoenix Group.
To discuss your policy, please contact Phoenix Group on:
Tel: 0345 788 3311
Visit: http://www.phoenixlife.co.uk/customer-centre
Postal address: Phoenix Life, PO Box 1243, Peterborough, PE2 2LD