Keep track of your pension
Moving house is an exciting and stressful time. We understand that you might not be able to keep track of everything on your checklist, for example, telling your pension and insurance provider your new address. With the average Brit moving house eight times in their life, it is therefore very easy for providers to lose contact with customers.
The Life and Long-term Savings industry is committed to finding customers they have lost contact with, so that they can keep them informed regarding key events and information on the policies they have.
As an industry, our goal is to re-establish contact with every customer when policy information issued is returned by the Royal Mail as either 'Gone Away' or 'Return to Sender'. While millions are spent every year by providers to reconnect with gone-away customers, it is not an easy task. If you think you are one of the customers of a provider who does not have your address, here are some tips on how you could help providers to find you.
Respond to tracing letters
You may have recently received a letter from a company you have a policy with asking you to verify personal and address details. Your response to this letter is important as it will allow the company to re-establish contact with you and make sure that the information, they hold for you is correct and up to date. The letter would provide channels to reconnect with your provider, commonly by letter, email, phone or online portal. Some providers will also enclose an address verification form.
Your provider will ask for your personal information to confirm your identity and to ensure the correct record will be updated. Similarly, you can also check if the letter is genuine by crosschecking contact details received against the list below or our member list.
It’s possible you haven’t heard of the provider who is writing to you. Either your employer might have taken out a policy for you, or the company might have been taken over by another company. That doesn’t mean it’s a scam. Here are some more ways to identify and protect yourself from pension scams.
If the letter you received is addressed to a former occupant of your home, you could make a big difference by returning the letter to the provider. Simply write down ‘This person no longer lives here’ on the front of the envelope and put the letter into any post box. There is no cost and you could have helped someone reconnect with their savings.
See more tips about tracing your life insurance and pension policies on our page here.
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Save & Prosper Group is now administered by Countrywide Assured.
To discuss your policy, please call Chesnara plc on: 0345 3000 144 or visit: www.chesnara.co.uk -
Scottish Amicable Life Assurance Company is now administered by Prudential.
To discuss your policy, please contact Prudential on:
Tel: 0800 000 000
Overseas: (+)44 1786 448844
Visit: https://www.pru.co.uk/contact-us/identifying-older-policies
Or write to us at: Customer Service Centre, Prudential, Lancing, BN15 8GB -
Scottish Life Pensions (inc new RL policies taken out after 24/11/2004) is now administered by Royal London.
Products offered:
- Pensions
- Life insurance
- Investments and savings
To discuss your policy, please contact Royal London on:
Tel: 0345 60 50 050
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London House, Alderley Road, Wilmslow, SK9 1PF -
Scottish Mutual is now administered by Phoenix Group.
To discuss your policy, please contact Phoenix Group on:
Tel: 0345 600 3096
Visit: http://www.phoenixlife.co.uk/customer-centre
Postal address: Phoenix Life, PO Box 1457, Peterborough, PE2 2WG -
Scottish Mutual Assurance is now administered by Royal London.
Products offered:
- Life insurance
- Investments and savings
To discuss your policy, please contact Royal London on:
Tel: 0345 984 5845
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London, 301 St Vincent Street, Glasgow, G2 5PB -
Scottish Provident is now administered by Phoenix Group.
Products offered:
- Life insurance
- Miscellaneous
To discuss your policy, please contact Phoenix Group on:
Tel: 0345 600 3096
Visit: http://www.phoenixlife.co.uk/customer-centre
Postal address: Phoenix Life, PO Box 1457, Peterborough, PE2 2WG -
Scottish Provident is now administered by Royal London.
To discuss your policy, please contact Royal London on:
Tel: 0345 271 0900
Email: [email protected]
Visit: https://www.royallondon.com/contact/
Or write to us at: Royal London, 301 St Vincent Street, Glasgow, G2 5PB -
For more information on your Scottish Widows policy, contact Scottish Widows on: www.scottishwidows.co.uk
Scottish Widows now administers the following organisations:- Bank of Scotland Investment Services
- Black Horse / Lloyds TSB
- Clerical Medical
- Halifax life
- Leeds Life (Aviva)
- St Andrews Life
To discuss your policy, please contact Scottish Widows on:
Tel: 0345 030 6244
Online enquiry form: https://adviser.scottishwidows.co.uk/forms/general-enquiry.html
Visit: https://www.scottishwidows.co.uk
Or write to us at: Scottish Widows Limited, PO Box 24171, 69 Morrison Street, Edinburgh, EH3 1HL -
Skandia Life is now administered by Old Mutual Wealth.
To discuss your policy, please contact Old Mutual Wealth on:
Tel: 0808 171 2626
Visit: www.omwealth.co.uk -
St Andrews Life is now administered by Scottish Widows.
To discuss your policy, please contact Scottish Widows on:
Tel: 0345 030 6244
Online enquiry form: https://adviser.scottishwidows.co.uk/forms/general-enquiry.html
Visit: https://www.scottishwidows.co.uk
Or write to us at: Scottish Widows Limited, PO Box 24171, 69 Morrison Street, Edinburgh, EH3 1HL -
Sterling Assurance is now administered by Zurich.
To discuss your policy, please call Zurich on: 01793 514514Sterling Assurance annuity products is now administered by Rothesay.
To find out more, please visit: https://www.rothesay.com/contact -
SunLife is now part of the Phoenix Group.
On 8 December 2017 we transferred all the policies of AXA Wealth Limited, including SunLife policies, to Phoenix Life Limited.
To discuss your policy, please contact SunLife on:
Tel: 0800 904 7674
Visit: http://www.sunlife.co.uk/contact-us
Postal address: SunLife, PO Box 1395, Peterborough, PE2 2TR -
Sun Life Financial of Canada now administers the following organisations:
- Armco
- Associated Investors
- British National Life Assurance (BNLA)
- Cannon
- Citibank
- City Financial
- Confederation Life
- Imperial
- International Life
- Laurentian
- Liberty
- Life & Equity
- Lincoln
- Lincoln Unit Trust Managers
- Sun Life Financial of Canada Unit Managers
- Southampton
- Trident
- Trinity
- Yeoman
To find out more about your policy, please visit Sun Life Financial of Canada on:
Tel: 0345 072 0223
Email: [email protected]
Website: www.sloc.co.uk/en/
Postal address: Sun Life Financial of Canada, PO Box 7019, Basingstoke, EG24 4LY
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Swiss Life is now administered by Phoenix Group.
To discuss your policy, please contact Phoenix Group on:
Tel: 0800 376 5005
Overseas: +44(0) 151 255 5180
Visit: http://www.phoenixlife.co.uk/customer-centre
Write to us: Phoenix Life, PO Box 1979, Liverpool, L69 3EDOr, if your policy started before 1997 please contact Phoenix Group on:
Tel: 0800 026 2830
Overseas: +44(0) 151 255 5185