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Ben Fletcher, Chief Customer Officer, Insurance Fraud Bureau

Ben Fletcher_Crop.jpgAs Director of the Insurance Fraud Bureau (IFB), Ben Fletcher leads the insurance industry’s collective fight against organised fraud. 

Using cutting-edge technology, the IFB analyses a consolidated dataset of 130 million insurance records to identify networks of organised fraud that insurers alone could not uncover. Combined with various sources of intelligence obtained through partnerships with law enforcement, government and public sector organisations, the IFB holds a unique position as the industry’s central data hub to detect and disrupt organised fraud. Fraud investigations handled by the IFB – a not for profit organisation – currently exceed £130 million. Working closely with police, the IFB has secured over 1,000 arrests of organised criminals resulting in 300+ years combined prison sentences.

Ben also sits on the Insurance Fraud Enforcement Department’s Steering Group; the ABI’s Financial Crime Committee and chairs the Insurance Fraud Register Steering Board. Prior to joining the IFB in 2007, Ben worked in a variety of counter-fraud roles within the insurance industry setting up and managing fraud teams.