Stephen has 20 plus years of experience developing solutions to financial crime across a variety of private sectors including credit card and insurance fraud. In 2000 he co-founded VFM Services Limited which delivered conversation management techniques to investigative interviews of those suspected of first party claims fraud.
In 2010 he joined the Insurance Fraud Bureau (IFB), the insurance industry’s non-profit body committed to tackling organised cross sector insurance fraud. As Head of Intelligence & Investigations, Stephen’s role is to oversee the production and delivery of the IFB's operational products and services, which provide warning intelligence and identify opportunities to coordinate the disruption of organised cross industry insurance fraudsters. Stephen has been responsible for the development and adaptation of services and products including the IFB’s intelligence forums and training events, the format and output of intelligence products in line with the National Intelligence Model.
In 2018 Stephen secured a Masters degree in Intelligence and Security Studies from Leicester University. In 2019 he supported the development and implementation of the new industry suspect intelligence management system, the IFiHUB.