Blogs

Delivering good customer outcomes: the role of corporate and social governance

17/01/2023

Join us at our annual conference to discuss the FCA’s new Consumer Duty and how executive and non-executive Board members are reacting to the fundamental challenges it presents about what a ‘good outcome’ looks like for their customers. The Consumer Duty goes live on 31 July 2023 and will involve lasting changes to culture and behaviour to deliver consistently good outcomes.