• How can financial services achieve good customer outcomes in a digital world?


    Described as the “Fourth Industrial Revolution” by many, the internet age is changing the way we live our lives; disrupting social and industry norms, shaping economies and improving the ease and convenience of connecting to others or obtaining goods and services. A recent ONS survey, which explored internet usage by age group, found that 97% of 35-54 year olds had ‘recently used the internet’ (in the last three months) compared to 99% of 16-34 year olds.