Blogs
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Delivering complaints excellence in the insurance sector
13/09/2019
Research recently conducted by Huntswood has revealed a large disconnect between customers’ expectations of the speed of complaints resolution and what businesses are actually managing to achieve.
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What determines value for money within financial services?
05/12/2017
The general concept of value for money (VFM) in everyday life is relatively easily understood. When aligning this concept to financial services and the products and services different…
