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Motor claims fell significantly in Quarter 2, though the average claim value reached a record high

As expected, the number of motor insurance claims notified to insurers in the second quarter of the year fell significantly according to figures out today from the Association of British Insurers (ABI). The fall largely reflected the lockdown period, when far fewer vehicle journeys were made. Claim payouts during the period while also down, fell at a lower rate.

The figures come as the average price paid for comprehensive motor insurance at £460 currently stands at a four-year low.

The figures show that:

  • There were 324,000 new claims in the second quarter of the year, a fall of 48% on the 678,000 received in the previous quarter.
  • The value of claims settled during the period (which includes existing claims from previous quarters) also fell, but at a much slower rate than the number of new claims -  £2.1 billion was paid out, down 5% on the previous quarter.
  • The value of the average claim paid jumped 27% on the previous quarter to £4,600 - the largest quarter to quarter rise on record. The value of both the average theft and accidental damage claim rose by 14%.
  • The average value of personal injury claims notified leapt by 34% to £19,500.

Laura Hughes, ABI’s Manager, General Insurance, commented:

Laura Hughes“Lockdown naturally led to far fewer vehicles on the roads, which is reflected in the fall in the number of motor claims. With the average price of motor insurance currently at a four-year low, insurers have been passing on cost savings to their customers. However, cost pressures remain, such as rising vehicle repair costs, reflecting ever more complex vehicle technology and increased vehicle theft. With personal injury costs also continuing to rise, it is important that the whiplash reforms scheduled to be implemented in April 2021 are not delayed further."



Notes for Editors 

Enquiries to: 

Malcolm Tarling                              020 7216 7410    Mobile: 07776 147667

Laura Dawson                          020 7216 7338    Mobile: 0772 5245838

Sarah Aspinall                          020 7216 7412    Mobile: 0772 5245297  


  1. The Association of British Insurers is the voice of the UK’s world leading insurance and long-term savings industry.  
    A productive, inclusive and thriving sector, we are an industry that provides peace of mind to households and businesses across the UK and powers the growth of local and regional economies by enabling trade, risk taking, investment and innovation. 
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Last updated 02/09/2020