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Recommendation |
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Owner |
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3.1 |
Providers will participate in pilots to explore how to increase use of guidance in practice and its impact on customer outcomes |
ABI |
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3.2 |
ABI and wider industry to develop principles for prompting more people to use guidance in conjunction with Government and regulators, to inform work on exploring what works in practice |
ABI, FCA, HMG & SFGB |