- Introducing six-monthly communications that contain engaging content with a clear call to action, in addition to annual statements that would include any information that is required by regulation;
- Introducing a mid-retirement MOT or guidance session, where the individual can assess their choices, withdrawal rates, inheritance/estate planning, income needs for “later-later” life or even their potential social care needs;
- Emails to customers informing them about market conditions or issues they should consider based on their age;
- Asking customers what they want out of their retirement and intervening if they stray from their initial intentions.
- Encouraging the customer to consider the status of their health and how this might impact on their financial decisions.