Breakout sessions:

• Morning sessions
  • B: ‘What’s in it for me’: How will insurance change when customers control all of their health data? [more details]
    It’s 2030. Customers have direct control over their health data and can share it with third parties at the tap of a phone. Protection and health insurers no longer need to ask GPs for medical records to validate their health profile – they can ask customers to share their health data with them directly. A new relationship of trust will be born. But will this create new barriers across insurance markets? Or will it create opportunities to transform how insurers are able to use that health data to partner with customers protect and support their health? This session will peek into the future. It will assume the realisation of an NHS Digital Transformation that allows for patient-controlled data, with a Dragon’s Den consumer panel judging the potential insurance products of the future. Format: Product Pitch
  • C: A data-driven UK: what does the new digital direction mean for insurance and long-term savings providers and their customers? [more details]
    There are significant changes ahead for the UK data landscape, its legal framework, and its regulatory regime. The UK Government has launched its National Data Strategy and made proposals for a new direction for data while the FCA is investing more than £120m over three years to become a data-led regulator. The CMA, the ICO and Ofcom are working together in the Digital Regulatory Cooperation Forum on their approach to digital and online services to support regulatory coordination. But what do all these changes mean for insurance and long-term savings companies and their customers? How can firms make the most of data’s many opportunities whilst ensuring they protect their customers and can operate in a competitive global marketplace? This session brings together a wide range of perspectives to discuss the driving force of data, changes to the UK’s data, legal and regulatory environment and the impact on insurance and long-term savings providers and their customers. Format: Presentation followed by panel discussion
• Afternoon sessions
  • E: Financial resilience in the long-term savings journey: what are the crunch points and how can the industry help? [more details]
    The pandemic has made us re-evaluate financial security, with many people able to save more, and many others in desperate circumstances. Regulators are looking again at the pensions customer journey, the importance of cash savings and investments alongside pensions is more firmly recognised. Digital and personalised customer communications, with pension information combined with other financial data, can play a transformative role in helping savers understand and improve their own wellbeing. But does this go far enough in helping customers build and then draw upon their financial resilience? This session will hear how financially secure our customers really are; where the crunch points are in the customer journey when resilience is needed most; what communications and customer service can do to promote resilience; how to increase the availability of support to customers, particularly at retirement, and whether radical policy changes such as early access in financial hardship would enable better outcomes for customers. Format: Presentation followed by panel discussion
  • F: The green transition: unleashing our sector’s assets for sustainable growth [more details]
    Climate change is rightly at the top of the agenda for ministers, regulators and the insurance and long-term savings industry alike. The imperative for policymakers is to increase the level of funding available for new infrastructure and technology that can help reduce and mitigate the impact of climate change, while more broadly refashioning the UK economy towards sustainable, long-term growth. Independent analysis suggests that ABI members could support up to one-third of the circa. £2.7 trillion of investment in infrastructure and energy transformation required to meet the UK’s Net Zero targets over the next thirty years. A key factor in influencing the assets that insurers choose to hold is prudential regulation. With HM Treasury’s Solvency II and Future Regulatory Framework (FRF) Reviews well under way, the insurance and long-term savings industry faces a once in a generation opportunity to consider how a more appropriate regulatory regime and framework could enable firms to redirect a greater portion of their more than £2 trillion in investments towards green assets. Format: Presentation followed by panel discussion