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Customers are at the heart of the industry when developing the digital proposition. Here are our user research and insights reports, which explains what potential users want and how the industry could help.


ABI-BritainThinks report: Pensions Dashboards consumer research (2022)

Research commissioned by the ABI to deepen the understanding of consumers' needs and anticipated
behaviours when using dashboards. 

ABI report: A Vision for Pensions Dashboards (2022)

Summary report of interviews conducted with the industry, stakeholders and consumer groups to understand how Pensions Dashboards can improve pension engagement.

Scale of pensions blind spot exposed

ABI poll on pensions engagement - this survey aims to understand how users might want to access pension