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The new Consumer Duty: what would it mean for the insurance and long-term savings industry and its consumers?


Where: Webinar - Link will be shared with registered delegates

Registration: 11:25. There will be a screen break between 12:25 to 13:00.

Event registration closed

This event will be delivered as a live webinar. Register before bookings close at 17:00 on Monday 18 October 2021.

The Financial Conduct Authority’s proposed introduction of a new Consumer Duty has the potential to shift the balance further in the direction of consumers’ rights, setting new standards for insurers, intermediaries and for the wider financial services industry that will go further than the existing mantra of treating customers fairly. Firms will have to put themselves in their customers’ shoes, with an emphasis on outcomes, in what could amount to a legally enforceable duty of care. 

Given the complexities and challenges that are anticipated to emerge from designing and implementing the new duty, this event will bring together a wide range of industry experts and consumer advocates to explore the new requirements that the Consumer Duty could bring. In the run-up to the FCA’s second consultation later this year, this is your chance to explore what the new Duty would mean for firms and consumers, how it might interact with or even replace existing requirements, what the potential impacts would be on the regulatory framework, and what the FCA is seeking to achieve not least in terms of the actions that firms will be expected to take.  

Why attend?

  • Gain insight from industry experts on the potential impacts of the new Consumer Duty
  • Explore the new regulatory requirements that the new Consumer Duty would introduce and how they interact with existing rules and principles
  • Better understand the FCA’s aims and objectives with these proposals
  • Engage in panel discussions around the main themes of the new Consumer Duty and its implications
  • Hear how the proposals are seen from a consumer advocacy as well as an industry perspective
  • Delegates participating in this accredited event can claim up to 2 CPD hours towards the CII / Personal Finance Society member CPD scheme.

What will delegates learn?

By the end of this event delegates will be able to:

  • Identify the anticipated regulatory requirements of the new Consumer Duty for insurers and long-term savings providers and understand how these would interact with existing FCA rules and principles
  • Describe the potential impacts of the new Consumer Duty on product oversight and governance as it is poised to bring changes right through the distribution chain and post-sales customer experience.
  • Outline the sort of changes customers may expect to see as a result of the new Consumer Duty

Confirmed speakers:



  • Members: £49.00 + VAT
  • Associate Members: £49.00 + VAT
  • MGA Associate Members: £49.00 + VAT
  • Long-Term Savings Members: £49.00 + VAT
  • Partners: £49.00 + VAT
  • Non-Members: £129.00 + VAT

Event registration closed