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The Annual Conference Series 2023: Too much of a good thing?: what does the data revolution mean for general insurance?

Recorded: 21/02/2023

Duration: 45 minutes

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The ABI Annual Conference 2023 was the standout insurance event of the year, bringing industry leaders, politicians and regulators together to debate the major issues affecting the insurance and long term savings industry.

If you missed it, don't worry. You can register to gain access to all of the sessions from the day to watch on demand.

View the panel discussion about Pricing based on risk is one of the constants of insurance, but what does this mean in an ever-increasing data-led environment?

In the last decade, data availability has increased exponentially, as well as our ability to analyse it. This has given rise to a number of challenges for insurers, not least the ethics around data storage and use. In this session we seeked to answer:

  • How will data be used in general insurance in the decades to come?
  • What are the associated risks of increased data usage?
  • How may this impact the reputation of the industry?
  • What are customer experiences with data use?
  • And how can insurers manage customer expectations?
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