All change please: are we keeping up with shifting consumer expectations and digital disruption?
Welcome to the second event of the Future Leaders programme!
The world is changing around us, but are insurers’ keeping up? The theme of the second Future Leaders event is about change. This event will explore what the future of the industry could look like and how business leaders can harness technological innovations ethically, and fairly, to deliver and exceed, shifting consumer expectations. This session will also explore how firms navigate a post-coronavirus economic landscape.
See below the links you'll need to access each session and some information about the topics we will cover...
9:00 Introduction
Joining link: Click here to join the session
Alastair Ross, Assistant Director, Head of Public Policy (Scotland, Wales & NI), ABI9:15 'The Power of Strategic Foresight' Workshop by Foresight Factory
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Click here to access the session worksheets: Worksheets - The Power of Strategic Foresight.pptx
Click here to access the collision platform: https://collision.foresightfactory.co/users/sign_in
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Password: Welcome1
Meabh Quoirin, Co-owner and CEO, Foresight Factory12:15 Lunch break
13:15 From protection to prevention, innovation and Open Finance: what does the future of the sector look like?
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This panel will introduce delegates to the changing way in which providers engage with consumers across all parts of the insurance and long-term savings industry.
Jo Scott, Policy Adviser, Protection and Health, ABI
James Blackham, CEO, By Miles
Dr Keith Klintworth, Vitality Group COO & Managing Director Health, Vitality
Alistair McQueen, Head of Savings and Retirement, Aviva
Owen Thomas, Director, Yonder Consultancy14:05 Screen break & independent reflections
14:20 From climate change to Coronavirus: managing external risks and building resiliency
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The Coronavirus pandemic has revealed a protection gap for businesses and individuals and has resulted in the perceived failure of the insurance industry. Equally, the protection gap that will arise from the consequences of climate change and rising temperatures could lead to the same policy and reputational crisis.
Ben Wilson, Director of Advocacy, ABI
Ben Howarth, Manager, Climate Change & Open Data Policy, ABI
Hetty Hughes, Manager, Long Term Savings Policy, ABI
Anna Krouskou, Senior Policy Adviser, Conduct Regulation, ABI
Annabel Nelson, Head of ESG Policy & Disclosure, M&G Plc
Will Sherlock, Head of External Affairs and Sustainability, Direct Line Group
Mervyn Skeet, Assistant Director, Head of Taxation, ABI15:25 Screen break & independent reflections
15:40 CEO in the hot seat – leading in times of change
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Building on the theme of change, this candid CEO session will consider what it means to be a leader during times of change and the recovering post-pandemic economy.
Sarah Aspinall, Chief Communications Officer, ABI
Huw Evans, Director General, ABI
Cristina Nestares, UK CEO, Admiral Group
Barry O'Dwyer, Group CEO, Royal London16:30 Wrap up and reflections
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Questions to consider while reflecting:
- What is your one key take-away from today about the future of our industry?
- How could you implement strategic foresight in your role going forward?
- What steps can you take as a leader to prepare for upcoming challenges and opportunities?
Please remember to nominate a group member to feedback to all. Please add your thoughts and reflections into this padlet. To add a post to the board, simply click the + button in the relevant column. You're welcome to add comments to other delegates' posts as they are added.
17:00 Virtual networking reception
Joining link: Click here to join this session
Join us after the second event of the ABI Future Leaders programme to meet with the other attendees, enjoy a cocktail at home and reflect on your learnings from the day.
Please test your system’s compatibility with the platform Remo here. This will allow you to diagnose if there is a problem and where it is.
Prior to the event, please set up your profile to be easily identifiable to other guests and be able to network effectively. To do this, please follow the event link here and click ‘confirm my attendance’ which will prompt you to create an account with the email address you registered for the event with. Please then follow these Instructions to create your Remo profile.pdf
During the event, you will be able to move around the tables by double clicking on an empty seat. Once you turn on your camera and microphone (using the buttons at the bottom of your screen), you will enter a video call with the other attendee on your table. For the best experience, we recommend using the button in the bottom left to toggle between tile view (like a video call) and map view (to move tables).