The following information is correct as of 11 January 2022.
The insurance and long-term savings industry has worked hard to support customers and the wider community across the UK throughout the pandemic. Insurers know it has been an incredibly difficult time for many people. Their main priority has been to ensure customers continue to have claims paid, to provide clear and up-to-date information as well as doing everything in their power to keep their operations running as fully as possible.
Following the first national lockdown in March 2020, the industry pro-actively agreed a series of pledges to support and assist customers across a range of insurance lines including home, motor, travel, pet insurance, health and protection. Insurers have also offered policy extensions and been flexible with customers wherever possible during this unprecedented period.
As restrictions have changed, the customer pledges have been kept under review and amended accordingly.
Here you can find the latest advice, guidance and common questions relating to insurance and long-term savings products and the impact of Covid-19.
Following the publication of the Supreme Court judgment in the business interruption insurance test case, the ABI has received questions about what the verdict means for businesses around the UK.
Find out what the verdict means for your business.
Find out more about your insurance policy:
The COVID-19 outbreak is unprecedented in modern times and is
a significant challenge to the UK economy and the insurance and long-term savings industry. The sector has worked hard to serve its customers, support its employees and has set up the Covid-19 Support Fund, one of the largest private sector charitable funds.
Helping customers, citizens and charities Insurers response to the Covid-19 crisis. Details this activity.
See our latest press releases and statements on COVID-19
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ABI comments on latest working from home guidance
13/12/2021
The ABI confirms that anyone following the Government’s latest Covid guidance to work from home where they can will not normally have to tell their home insurer, unless in specific circumstances.
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ABI reacts to the Queen's Speech
11/05/2021
The Association of British Insurers Director General Huw Evans comments on today's Queen's Speech.
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Insurers’ support for office home-workers to continue
20/04/2021
A pledge made over a year ago by insurers to support customers adapting to working from home will continue permanently.
