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The following information is correct as of 11th May 2021.

The insurance and long-term savings industry has worked hard to support customers and the wider community across the UK throughout the pandemic. Insurers know it has been an incredibly difficult time for many people. Their main priority has been to ensure customers continue to have claims paid, to provide clear and up-to-date information as well as doing everything in their power to keep their operations running as fully as possible.

Following the first national lockdown in March 2020, the industry pro-actively agreed a series of pledges to support and assist customers across a range of insurance lines including home, motor, travel, pet insurance, health and protection. Insurers have also offered policy extensions and been flexible with customers wherever possible during this unprecedented period.

As restrictions have changed, the customer pledges have been kept under review and amended accordingly.

Here you can find the latest advice, guidance and common questions relating to insurance and long-term savings products and the impact of Covid-19.

The Covid-19 Support Fund

The industry launched the Covid-19 Support Fund to help support some of the people hardest hit by the Covid-19 crisis. Over £100m has been raised by the Fund, including £84m from firms right across the sector. Working in partnership
with the Charities Aid Foundation, and a network of partners, including the National Emergencies Trust, the money has been allocated to support a range of national and local charities. Learn more here.

Following the publication of the Supreme Court judgment in the business interruption insurance test case, the ABI has received questions about what the verdict means for businesses around the UK.

Find out what the verdict means for your business.

Find out more about your insurance policy:


Travel Insurance

Read our advice and guidance for travel insurance customers here. 

Business Insurance

Read our advice and guidance on business insurance here. 

Home Insurance

What does buildings insurance cover

Read our advice and guidance for home insurance customers here.

Motor Insurance

Read our advice and guidance for motor insurance customers here. 

Wedding Insurance

Read our advice and guidance on wedding insurance here. 

Insurance for Schools

Read our advice and guidance on the impact for schools and nurseries here.

Income Protection

Read our advice and guidance for income protection insurance customers here. 

Critical Illness

Critical Illness Cover

Read our advice and guidance for critical illness cover customers here. 

Trade Credit Insurance

Read our advice and guidance on the impacts for trade credit insurance here.

Pensions & Investments

Learn more about the possible impacts of COVID-19 for savers here. 

Life Insurance

Why buy life insurance?

Read our advice and guidance for life insurance customers here. 

Private Medical

Why buy health insurance?

Read our advice and guidance for private medical insurance customers here. 

Pet Insurance

Find out how pet insurance can protect your cats and dogs

Read our advice and guidance for pet insurance customers here.

ABI Webinars

Learn more with our webinars on the industry impact of COVID-19.

ABI Member activity

Learn how our members are helping customers and the community.

Members area

Read our advice and guidance for ABI members (you will need to login).

The COVID-19 outbreak is unprecedented in modern times and is
a significant challenge to the UK economy and the insurance and long-term savings industry. The sector has worked hard to serve its customers, support its employees and has set up the Covid-19 Support Fund, one of the largest private sector charitable funds. 

Helping customers, citizens and charities Insurers response to the Covid-19 crisis. Details this activity.

See our latest press releases and statements on COVID-19

View more news releases