ABI CORONAVIRUS INFORMATION HUB

With the ramifications of COVID-19 (coronavirus) being felt by people and businesses around the world, insurers are working to support their customers through this difficult time and respond to the changing policy landscape.

Here you can find information relating to COVID-19, including advice, guidance, and common questions relating to insurance and long-term savings products. You can also see what our members are doing to help customers, communities and charities at this time.

Last updated: 16 November 2020

The spread of Coronavirus is an unprecedented global crisis. Insurers know this is an incredibly difficult time for families and businesses as people seek to make the right decisions for their own health and that of their family.

It is also a time when people are trying to understand what their insurance covers them for. Insurers are supporting and advising their customers constantly. Their main priority is to make sure their customers can continue to have their claims paid in this challenging environment and they are doing everything in their power to keep their operations running as fully as possible and to offer clear and up-to-date information to their customers.

If you are unsure what your policy covers you for then check with your insurer or insurance broker.

The COVID-19 outbreak is unprecedented in modern times and is
a significant challenge to the UK economy and the insurance and long-term savings industry. The sector has worked hard to serve its customers, support its employees and has set up the Covid-19 Support Fund, one of the largest private sector charitable funds.

Helping customers, citizens and charities Insurers response to the Covid-19 crisis. Details this activity.

See our latest press releases and statements on COVID-19

Insurers extend their Covid support to help many of the UK’s 17 million home and 27 million motor insurance customers

13/10/2020

Pledges by Association of British Insurers (ABI) members to support those working from home due to the pandemic and drivers have been extended till 31 December 2020.
Motor claims fell significantly in Quarter 2, though the average claim value reached a record high

02/09/2020

As expected, the number of motor insurance claims notified to insurers in the second quarter of the year fell significantly according to figures out today from the Association of British Insurers (ABI).
Insurers commit to extending Covid-19 customer pledges

28/08/2020

Pledges made by members of the Association of British Insurers (ABI) to support customers during the Covid-19 crisis are being extended to 31st October 2020.