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Life Insurance

Our commitment to protection insurance customers: 

During the COVID-19 crisis and the unprecedented demands on our health system, the Protection insurer members of the Association of British Insurers (ABI) are offering support to all their customers who may be affected by the impact of Coronavirus when making a claim on a life, critical illness, or income protection policy and reducing the burden on the National Health Service (NHS).

You can read more on these commitments here. 

Life insurance (which is sometimes called life cover or death cover) can provide a cash lump sum in the event of your death, or if you become diagnosed with a critical illness. (You can include critical illness cover as part of your life insurance or take it out as a separate policy). By paying a monthly premium or a lump sum to your insurer for life insurance, you can safeguard your loved ones from financial hardship if you die or suffer from one of a list of illnesses. The money can be put towards funeral costs, payment of a mortgage, debts, or your family’s living expenses.

Click here for more information on life insurance, or you can see below some frequently asked questions specific to the coronavirus outbreak.

Frequently Asked Questions on Life Insurance: 

Will my life insurance policy pay out for coronavirus?

If you or a loved one has to make a claim on a life insurance policy as a result of coronavirus, it would be handled like any other life insurance claim and would be paid subject to the usual policy terms and conditions.

Can I still buy life insurance?

Many insurers are still accepting life insurance applications and some have now included a coronavirus related question (for example, whether you are currently experiencing symptoms of coronavirus). Some insurers are delaying applications if you need to provide medical evidence, but this does not mean you cannot apply again in the future.

Some insurers are delaying applications on complex applications where medical evidence from a GP is necessary, but this does not mean you cannot apply again in the future.

What happens if I miss a payment? Does my life policy become null and void?

  • Life insurance policies typically have a period of grace after a non-payment of premiums before they lapse. However, each insurer will have a different policy and we urge customers to contact their insurers as soon as possible if you miss a payment.
  • The reason for a missed payment could also have an impact on how it is treated by an insurer, for example if a customer is seriously ill.
  • If you can’t make a payment and plan to cancel your direct debit, we urge you to contact your insurer as soon as possible to discuss your difficulties.
  • If you make a claim in a period where a payment is missed, the missed payment must be paid before the policy benefit is paid. Insurers could also deduct the premium from the claim payment. However, different insurers will take different approaches.

Will some companies accept a payment holiday and if so, under what conditions?

  • Circumstances in which a payment holiday is accepted, according to the terms and conditions of a policy, will be down to individual insurers. If a customer expects to have difficulties in paying their insurance policy, we urge them to contact their insurer as soon as possible to discuss their situation.