Firms have until July 2023 to implement the rules for existing products and services while closed book business will have an additional year to comply. While the deadline has been slightly extended, firms will need to act quickly to complete their gap analysis and deliver their plans. Why attend?
What will delegates get out of the day, what will they hear about, learn, and take back to their companies with them
- Learn about the regulator’s expectations for firms stepping up now, ahead of the Duty being in force, to support customers through the rising cost of living and ensure good consumer outcomes.
- Discover more about how to develop an approach to testing consumer understanding that provides assurance that consumers can identify, and understand, the information needed to make effective decisions.
- Engage with discussions, benefitting from a range of firms’ perspectives, on the importance of firms considering what they know about their customer base, and the target market for their products and services, when delivering on the customer understanding outcome of the Duty, including what best practice could look like.
- Gain 2 CPD hours by attending this CII accredited event.
What will delegates learn?
By the end of this event delegates will be able to...
- Outline FCA requirements for firms on the consumer understanding and product value outcomes, for complying with the Consumer Duty.
- Recognise FCA expectations around the relationship between the price paid for a product or service, and the overall benefit a consumer receives from it.
- Identify what additional steps firms can take to support consumer understanding, considering their communications on the whole, to ensure they meet expectations under this outcome.